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Writings on Machine Learning and Artificial Intelligence

16.9.2022

Improve Your Customer Service with Artificial Intelligence

Picture of a cartoon robot teaching about artificial intelligence and data.
Your customer service gets benefits from both artificial intelligence and emotional intelligence.

Machines cannot replace humans in customer service ‐ at least not yet. A chatbot can answer the questions it is trained to respond to and perform simple tasks that are defined beforehand, but no machine is capable of real human interaction. We are talking about the kind where we seek to understand both the needs and emotions of each other. Humans are irreplaceable when it comes to serving a customer truly.

A customer servant can communicate with multiple people simultaneously with digital communication tools. It does not take more than a dozen customers, however, to make you have to neglect most of them. After all, we can only focus on a few customers at a time. A customer servant should serve each customer accordingly and as soon as possible.

Even though AI cannot understand human emotions, it surpasses us in performance: a machine can detect and classify things much faster than a human. AI can be trained, for example, to detect feedback, questions, and situations that require service and classify customer messages based on these categories.

Artificial intelligence can help a customer servant to use their time on things a machine cannot perform - things that require real human interaction. A customer servant can focus on being a human for another human being.

We can help your customer service to focus on the most important encounters. If you are interested in serving your customers better, do not hesitate to contact us.

We are an AI company that can help you to streamline your business operations with machine learning. We build intelligent software that eases your life. Our delivery is based on scientific research, critical thinking, and constant learning. We seek comprehension and try to do our part for a better world by deploying AI to benefit people and society.

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