Learn how machine learning, combined with in-depth customer interviews led by a service designer, enables you to create accurate, data-driven customer personas that elevate your marketing and decision-making.
Machines cannot replace humans in customer service ‐ at least not yet. Even though AI cannot understand real human emotions, it surpasses us in performance in specific tasks: a machine can detect and classify things much faster than a human. AI can be trained, for example, to detect feedback, questions, and situations that require service and classify customer messages based on these categories.
How much time would you save if you didn't have to deal with documents manually? Imagine finding relevant information from multiple sources automatically.
Together we can figure out how machine learning can benefit your business.
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