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Improve Your Customer Service with Artificial intelligence

Picture of a cartoon robot teaching about artificial intelligence and data.

Machines cannot replace humans in customer service ‐ at least not yet. Even though AI cannot understand real human emotions, it surpasses us in performance in specific tasks: a machine can detect and classify things much faster than a human. AI can be trained, for example, to detect feedback, questions, and situations that require service and classify customer messages based on these categories.

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